By: Mohit Behl
Dharamsala: Himachal Road Transport Corporation’s online booking website appears to be a flop show as most of the users have reported many bugs while navigating the website.
While the least a person making an online ticket booking expects is technical snag in the website, the HRTC portal offers just that. Sachin Sharma, a travel agent in Dharamsala claimed that after booking one ticket on this site the login expires and one has to register again for making new booking. “Moreover, HRTC has started charging 2.5 % extra on online booking of tickets. Considering all the things, our company has stopped booking tickets from this site,” he said. Vijay Karan, an hotelier, claimed that online tickets are not fully refundable at the HRTC counters and attract a high penalty of 50% of the ticket amount.
Ashwani Kumar, a resident of village Fatehpur near Dharamsala, claimed that after registration if you book a ticket at once, the next time the system won’t log you in, and when you try to retrieve the password, the system sends you strange passwords.
When this reporter tried to log in using the actual password, the website denied access. So consider this scenario: You manage to get a ticket booked online and then you wish to get it cancelled. How about losing Rs 500 from the 1,000 bucks you paid if you cancel at the counter?
When this reporter talked to one of the technical officers at the online booking helpline in Shimla, I was told there is nothing wrong with the site.