Himachal Assembly clears HP Public Services Guarantee Bill



Shimla (Aug 26): Himachal Pradesh Assembly today cleared Himachal Pradesh Public Services Guarantee Bill 2011 to ensure time-bound deliver of public services.

Chief Minister Prem Kumar Dhumal had introduced this bill in the state Assembly on August 24, 2011 with the motive to bring good governance, transparency, accountability and responsiveness of the administration.

Presenting the Bill in the House for discussion, he said that a Citizen Charters would be issued by the state government, selecting a number services for their time bound delivery to people. Dhumal said that it would bring transparency, accountability and responsiveness of administration.

Under Sec 8(1) of this Bill, there is a provision for imposing a penalty of Rs 1,000 to 5,000 if concerned authority and officers fail to deliver service within time.

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  1. It is good to see states getting noticed for important legislative efforts. This along with the RTI and online public grievance redressal mechanisms will bring more accountability and transparency. People, who submit applications to government offices for various certificates and other services, are normally harassed by officials for petty reasons. Therefore, they have to visit these offices again and again.
    All this happens due to the absence of well-defined service processes and listing of required documents. The bill may fail to address this issue, as the time limit for services will be counted from the date of acceptance of an application. Since the service to be provided will be based on a citizen’s charter, each department must be asked to clearly mention the processes and required formalities in the charter of every office.
    (Source: http://www.tribuneindia.com/2011/20110901/letters.htm)

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